Skip to main content
Search Jobs

Employee Relations Specialist

North Sydney, Australia Human Resources 02/02/2024 13068
  • 12 Month Fixed-Term Contract
  • North Sydney, NSW


Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move and sell some the world’s most loved brands – serving 600 million consumers and helping 1.75 million customers across 29 countries grow.  We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.

Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Barista Brothers, Jim Beam, Canadian Club, , Feral Brewing, and Grinders Coffee.

We’re proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.


As Workplace Relations Specialist, your role will be varied and could typically include:

  • End to end case management of performance, conduct and grievance investigations
  • Use insight gathered from employee relations reports to highlight trends and make recommendations to improve performance and address trends to the business. 
  • Assist with facilitation of Line Manager Employee Relations capability building to improve knowledge on process and procedures for the business.
  • Partnership with Legal Counsel to resolve difficult matters

Key Responsibilities:

Employee Relations Case Management

  • Provide timely advice, coaching and support to leaders, and staff members on ER matters;
  • Conduct thorough and well documented internal investigations for conduct/grievance matters;
  • Provide coaching and support for Performance Improvement Processes;
  • Conduct Mediation when necessary;
  • Liaise with internal Legal Counsel for any complex matters;
  • Maintain Case Management Tracker and provide monthly reports to the Head of Workplace Relations on metrics, with a focus on identifying trends to inform future initiatives and development;
  • Monitor and provide advice on change, risk and compliance control in the areas of employee relations.

Partnering and Coaching

  • Develop meaningful relationships with key stakeholders to empower leaders in the areas of performance improvement, providing feedback and facilitating meaningful or courageous conversations;
  • Development and facilitation of relevant training and workshops to build Leader and P&C capability as required
  • Partner with Capability Team to develop ER related content for leadership programs

Policy, Tools & Templates

  • Assist in the review and maintenance of P&C policies and procedures to ensure best practice and compliance with industrial obligations;
  • Develop and maintain tools to support ER Case Management processes (including templates, applications and workflows)


  • 2+ years’ experience in employee relations/industrial relations or related roles
  • Tertiary qualification in human resources, law, workplace/industrial relations or similar experience/related tertiary qualifications
  • Demonstrated proactive action in managing employee grievance issues, including maintaining up to date knowledge of the industrial relations sector and implementing current best practice
  • Demonstrated understanding of workplace relations legislation
  • Ability to facilitate in-house mediations, investigations and effectively resolve employee disputes
  • Employee relations experience commensurate with an ability to think logically, strategically and translate this into practical operational outcomes that include analysing and explaining the risk profile
  • Exemplary attention to detail, demonstrated in written, verbal and presentation skills


Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Kirks®, Powerade®, Mount Franklin® and Monster®. And we want a workforce as diverse as our products – with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.


  • Award-winning training and development that will set you up for future success - who knows where your CCEP career path will lead you?
  • Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, Rekorderlig Cider and more!).
  • Access to additional benefits including Fitness Passport & discounts with our many diverse customers including Apple, JB-HIFI, Telstra & Hertz.
  • Free counselling for you and your family via our EAP helpline.
  • Access to our career and self-development program DevelopingMe@CCEP from day one.

Applications close Friday 16th February 2024

Coca-Cola Europacific Partners is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment.