Key Contributions

Set up

• Works with the BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of Disputes processes into the SSC.
• Supports the transition team (where appropriate) to ensure the successful migration of all Disputes and wider CTC in-scope activities to Shared Services.
  

Financial Services Delivery

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensure that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Handles customer queries /disputes in a timely, efficient and accurate manner, escalating where necessary
• Responds to identified customer issues, queries and needs, or where resolution is urgent and important.
• Resolves queries as appropriate via the Disputes Management Team
• Ensures Disputes procedures are completed efficiently, accurately and in a timely manner
• Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.
• Ensures that any supporting documentation are provided to customers as requested
• Ensures all follow up issues on Disputes are managed accordingly to the given timelines.
• Provides support to other team members where required
• Provides support and advice on Disputes processes where required
• To support the documentation and regular update of all Disputes work instructions
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• To gather data requested by audit teams during financial and SOX audits.
  

Relationships

• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for Disputes and Shared Services generally.
• Works and liaises closely with BU Finance teams and other departments where required. 
  

Continuous Improvement

• Provides feedback and support to Disputes Team Lead in driving end-to-end standard Disputes processes across the Coca-Cola Europacific Partners business
• Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement.

Qualifications:

• Experience in a multinational organization and/or Shared Services environment with a good business acumen.
• Ability to assess a problem and escalate it to the appropriate level 
• Ability to think logical
• Fluent in English and French languages. 
• Good Excel skills. ERP experience desirable, preferably SAP
• Strong customer service orientation.
• Strong team player
• Time management, planning and organizational skills

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone’s Welcome – Inclusion, Diversity & Equity Culture
• Keep In Touch program – in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being  Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being  Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events