Job Purpose: 

The Shared Services STP Escalations Senior Associate will be responsible for providing STP (including Accounts Payable) services to the CCEP Business Units (including Supply Chain) including supporting / resolving queries for internal and external customers relating to the STP process within the Shared Services Source to Pay team.  

They are responsible for handling escalated issues and queries, participate in problem identification & resolution across the end to end STP process requiring strong technical knowledge across all STP systems. 

The position will be tasked with driving and delivering STP service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the STP service level and effectiveness expected throughout. 

Key contributions 

STP Set up 

• Works with each BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of STP processes into the SSC 
• Supports the transition team (where appropriate) to ensure the successful migration of all AP and wider STP in-scope activities to Shared Services. 

Financial Services Delivery 

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc) 
• Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)  
• Analyzing and documenting root causes of problems related to Accounts Payable, including Purchase Orders 
• Collaboration with other departments and Business Units in order to resolve the issues effectively 
• Maintaining good relationship with suppliers and stakeholders 
• Liaises with Suppliers and internal customers to handle escalated issues and queries, participate in problem identification and ensure resolution.  As an example, where the individual is assigned supply chain suppliers/ customers/queries this may include, but not limited to: 
  • Effective liaison between the SSC, CG AP team, Plant based operational team, and the central country based Supply Chain Finance (SCF) teams Timely review of all queries relating to the Operations and Warehousing function within SCF – using legacy systems Cincom, Maximo 
  • Review, allocate and handle all STP related queries for the supply chain operations and warehouse teams.  
  • Providing effective communication guidance and support in clearing queried invoices from the process chain. 
  • Effective follow-up to ensure queries are dealt promptly 
  • The allocation of queries to the appropriate site based resources with clear guidance regarding initial review of corrective action to be taken 
  • Escalation of issues to the appropriate identified resource per an agreed escalation SLA   
  • Ownership for the aged accrual and open PO SOX compliance tests 
  • Develop system capabilities to become proficient in the use of core CCE systems, SAP, SmartAP, CCEBUY, to be able to interrogate systems to assist in the query resolution process 
• Liaises with Internal and External Auditors when required 
• Ensures Accounts Payable period end closing procedures are completed efficiently, accurately and in a timely manner 
• Provides feedback to ensure that processes meet business requirements in an automated and as user-friendly manner as possible 
• Provides support  to other team members where required 
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys 
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements 
• Provide system and process training to new joiners 
• Provide system and process guidance to AP and internal customers 
• Updates Vendor dispute records in a timely and accurate manner 
• Ensure proper document flow and timeliness in processing by monitoring and analysis 
• Provide support to stakeholders on escalated queries 
• Ensure accurate and timely payment to suppliers 
• Monitor AP processing team to mitigate risk of inaccurate booking/payments 
• Take proactive actions to inform stakeholders about potential disruptions of business as usual activities 
• Maintain updated and accurate documentation relating to process flows 
• Develop system capabilities to become proficient in the use of core CCEP systems across E2E STP: SAP, SmartAP, Salesforce and CCeBuy  to be able to interrogate systems to assist in the query resolution process 
• Any additional activities assigned by management in order to ensure proper delivery of services 

Relationships 

• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for STP and Shared Services generally 
• Works and liaises closely with BPO provider  
• Works and liaises closely with Vendor Master Data 
• Works and liaises closely with BU Finance teams and other departments where required 
• Works proactively with colleagues across the STP Function to ensure an integrated approach to service delivery 

Continuous Improvement 

• Provides feedback and support to the STP Escalations Team Lead in driving end-to-end standard STP processes across the Coca-Cola European Partners business 
• Proactively improves the quality of AP through identification and resolution of issues and continuous improvement of AP processes 
• Participate in various projects for Continuous Improvement as SME 

Requirements:

• Minimum of 1 year Accounts Payable experience in a multinational organisation and/or Shared Services environment 
• A basic understanding of wider Procure to Pay area processes 
• Ability to assess a problem and escalate it to the appropriate level 
• Excelent knowledge of German and English language 
• ERP experience essential, preferably SAP  
• Strong focus on providing the highest level of customer service  
• Excellent communication & interpersonal skills 
• Strong team player 
• Time management, planning and organisation 

Our employee value proposition:
• Competitive Rewards & Compensation plan
• Social Benefits & Corporate discounts
• Recognition programs
• Career & Talent progression growth opportunities
• Excellent Health & Wellbeing conditions
• Modern and comfortable working environment & tools;
• Hybrid & Flexible working
• Social activities and events