Job Purpose:
The Shared Services Collections Associate ensures that the customer invoices are settled correctly and according to the customer terms and manages the resolution of cash collection issues within the Customer to Cash team. 
The position will be tasked with driving and delivering service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the team’s service level and effectiveness expected throughout. 

Accountabilities:

Financial Services Delivery:

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Apply appropriate collection efforts for both current and past due receivables. Proactively contact customers to validate expected payment receipts in line with the payment terms agreed by CCEP. 
• Validate completion and issuance of statements of account process in accordance with customer requirement. 
• Perform order release process by releasing/voiding orders in accordance with CCEP’s policy and procedure
• Responsible for retrieving missing payment details from the customers, and delivering instructions to the Cash Application team related to the payment application on the ledger 
• Proactively liaise with commercial personnel to facilitate resolution of collection related issues in accordance with CCEP policy and procedures
• Ensures all relevant process flows and desk top procedures are reviewed, updated and approved on a regular basis (at least quarterly)
• Provides full support to other team members, departments and managers where required
• Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, settled deadlines etc.)     

Relationships
• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support of the Working Capital common objectives
• Works and liaises closely with BU Finance teams and other departments where required
• Works proactively and cooperatively with colleagues across the Customer to Cash Function to ensure an integrated approach to service delivery

Continuous Improvement
• Proactively improves the quality of Collections through identification and resolution of issues and continuous improvement of Collections processes

Requirements:
• Minimum of 1 year experience in a multinational organization and/or Shared Services environment
• A general understanding of wider Customer to Cash area processes
• Ability to assess a problem and escalate it to the appropriate level
• Fluent in French 
• ERP experience desired, preferably SAP
• Strong customer service orientation
• Strong focus on providing the highest level of customer service 
• Excellent communication & interpersonal skills
• Strong team player

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone’s Welcome – Inclusion, Diversity & Equity Culture
• Keep In Touch program – in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being  Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being  Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events