Sr. Assistant, Technology Support France
Varna, Bulgaria; Sofia, Bulgaria
Komersial : Field Sales
10/09/2024
96263
Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you.
Job Purpose
Responsible for the execution of tasks in the Technology Support Services, ensuring data quality when dealing with distributor and wholesalers data and taking care of administration of field sales systems.
Key Responsibilities
Admin of Field Sales System
• Manage field sales system content, manage field sales system admin (e.g., add / remove questionnaires, create campaigns) and tools admin maintenance and testing
• ERP interface creation for tools
• Apply & Test new implementations of field sales systems (e.g., testing new system versions)
Technology Query Management
• Elaborate and solve received queries and, when needed, escalate to II level of assistance
• Create incidents reports, analyse data and produce insights
• Communicate widespread IT issues to impacted stakeholders
CRM Management
• Support CRM localizations to meet countries’ specificities and language requirements
• Test and implement new functionalities in coordination with BPT including activities
Experience required
- Experience of training new processes or skills
Language Capability & expert level
- English – proficient
- French - proficient
Education & Qualifications required
- Bachelor degree
Capability required & Expert level
• Software Troubleshooting
• Commercial Software eg Salesforce
• Service Management Tool
• Stakeholder Management & Coordination
• Problem solving
Behavioural Capabilities
• Written & Verbal Communication skills
• Learning attitude
• Flexibility
• Proactivity
Our employee value proposition:
Being Rewarded
- Market Competitive Salary
- Annual Compensation & Bonus Cycle
- CCEP Shares Purchase plan & Matching Share
- Food Vouchers
- Flexible Working Allowance
Being Connected
- Everyone’s Welcome – Inclusion, Diversity & Equity Culture
- Keep In Touch program – in support of parental care
- Inspiring Office layout with Great beverages and Sofia subsidized canteen
- Referral Program
Being Developed & Valued
- Professional Qualifications Support & Sponsorship
- Ninja Community and Lean Six Sigma Certification
- CCEP learning platforms & Leadership training curricula
- Career Growth and Talent Progression
- Recognition program
Being Well
- Flexible & Hybrid Ways of Working
- Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;
- Wellbeing & Sports program, including corporate discounts & subscription fees
- Wellbeing Community & Initiatives
- Employee Assistance Program
- Additional Health Plan & Dental Insurance
Being Inspired
- Social Projects & Community Charity programs
- Participation in Corporate Challenges - marathon, sports, fun
- External life coach speakers and Work-Life balance lectures
- Team Building & Fun Events
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.