Skip to main content

No jobs have been saved yet.

No jobs have been saved yet.

Growing together, winning together

Customer Service Representative, Nottingham

Nottingham, United Kingdom Supply Chain Posted on: 06/12/2022 83972
Apply for role

Customer Service Representative – Nottingham

Salary £23,000 pa +  Annual performance related pay bonus + Share scheme + Competitive pension contributions + Free hot and cold drinks + Excellent parental benefits + Free Car Parking at Nottingham Station Car Park

What you become part of:

Our Logistics team in Nottingham are a high performing, fast paced, engaged and customer centric team that prides itself on being our customers preferred supplier. Guided by our shared values we thrive in an environment where collaboration and openness are valued. We believe that teamwork and respect for each other lead to superior results. We are passionate about developing people within our teams and as such are famous for nurturing talent and exporting them to other areas of the business.

We are looking for a dynamic, enthusiastic and talented person who has great behaviours and a desire to progress within CCEP. 

As well as a competitive salary, pension scheme, performance based bonus, generous holiday entitlement plus a host of other benefits, CCEP also cover all parking costs which includes the Nottingham Parking Levy. You will also enjoy a friendly, relaxed, modern and fun working environment, where achievements and commitment are both recognised and rewarded.

What we expect of you

We are looking for energetic, accountable and focused individuals who are passionate about delivering service to our customers. We value diversity in our teams and are looking to hear from talented individuals with the aspiration to develop themselves within a dynamic organization. If you can demonstrate that you have this potential we will help you unlock it.

As part of our team, what will you do?

As part of the Customer Service Team at Customer Logistics, this role is responsible for processing our customer orders on time and accurately. Adhering to operational processes will help to support both cost and service metrics whilst delighting our customers each and every day.

Your main responsibilities

  • Process sales orders received from customers through the SAP system to meet customer requirements.
  • Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers.
  • Deal with any on the day issues for deliveries by liaising with Customers and key stakeholders in order to deliver customer requirements
  • Building mutually beneficial relationships with Customers

Key Stakeholders in this role are:

  • Customer contacts
  • CCEP internal
  • CCEP Supply Chain Functions

Skill Requirements/Competencies:

  • Demonstrated Customer Service experience with a strong focus on problem solving skills.
  • An effective communicator who is capable of building excellent Customer Service relationships.
  • PC skills and Excel spreadsheet experience
  • Preference for candidates with good working knowledge of SAP or Salesforce
  • Organised and methodical with the ability to work in a controlled and structured way.


Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. And we want a workforce as diverse as our products – with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.


Job Information:
Location: Nottingham

Be the first to know

Sign up to be the first to receive job updates.

Interested inSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Supply Chain, Nottingham, England, United KingdomRemove