Intern, CMA (with French language skills)

Job Purpose:

The Shared Services CMA Intern will be responsible for the processing and issuing of CMA contracts within the Shared Services CMA team. The position will be tasked with driving and delivering CMA service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CMA service level and effectiveness expected throughout.

CMA Set up:

• Works with the BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of  CMA processes into the SSC
• Supports the transition team (where appropriate) to ensure the successful migration of all Contracts Management and wider CMA in-scope activities to Shared Services.
  

Financial Services Delivery:

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Ensures Contract Management procedures are completed efficiently, accurately and in a timely manner
• Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CMA data.
• Ensures that all CMA forms received have appropriate approvals in accordance with the CCEP Chart of Authority.
• Escalates where forms are received without the correct information or approvals.
• Ensures that all CMA contracts are sent to agreed customer deadlines and meets customer expectations
• Ensures that any supporting documentation are provided to customers as requested
• To understand and answer any queries relating to contracts management
• Ensures all follow up issues on contracts are managed accordingly to the given timelines.
• Ensures that Coca-Cola European Partners policies are adhered to (e.g. approvals, financial guidelines, etc.) 
• Provides feedback to ensure that CMA processes meet business requirements in an automated and as user-friendly manner as possible.
• Provides support to other team members where required 
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• To gather data requested by audit teams during financial and SOX audits 
• To support the documentation of all off invoice activity processes in line with the CoA
• Provides support and advice on CMA processes where required
  

Relationships:

• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for CMA and Shared Services generally
• Works and liaises closely with BU Finance teams and other departments where required
• Works proactively with colleagues across the CMA, Order to Cash and Data Management Function to ensure an integrated approach to service delivery
  

Continuous Improvement:

• Provides feedback and support to CMA DE manager in driving end-to-end standard CMA processes across the Coca-Cola European Partners business
• Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement 
  

Requirements:

• Bachelor Degree in Finance, or other relevant
• Fluent in written and spoken English. French or Dutch will be considered as a strong advangate. 
• Strong focus on providing the highest level of customer service 
• Excellent communication & interpersonal skills
• Strong team player
• Time management, planning and organization

Our employee value proposition:

• Competitive Rewards & Compensation plan
• Social Benefits & Corporate discounts
• Recognition programs
• Career & Talent progression growth opportunities
• Excellent Health & Wellbeing conditions
• Modern and comfortable working environment & tools
• Hybrid & Flexible working
• Social activities and events