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Growing together, winning together

Prof, Customer Escalations & Project, Master Data with French

Sofia, Bulgaria Finance Posted on: 23/11/2022 83387
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Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you.



The Customer Escalations and Projects Professional with French language skills  will support the end to end process of customer master related issue resolutions as well as handling all escalations across the BU territories. In addition the role will support and, if needed, lead customer-driven projects regarding business requirements, continuous improvements, technology initiatives or new businesses as well as support other projects needing customer master input/expertise.
The role will follow the escalation process according to the Service Partnership Agreement model to ensure adequate visibility and speed is implanted in the resolution of customer master related issues. S/he will work closely with the external and internal stakeholders to highlight challenges regarding resolution timings and priorities. Normal counter partners will be Finance and Sales managers but will provide support to Manager for communication upstream.

Key Contributions
Shared Service Set up

  • Support Mgr. Escalations and Projects to deploy all in-scope processes for each BU in a timely and effective manner
  • Supports the training of colleagues in relevant data areas
  • Collaborates with peers in each BU/function to build positive, constructive relationships and works in partnership with each to support an effective and smooth running of activities; 

Financial Services Delivery

  • Executes the escalation process for customer master related issues 
  • Analyse  root cause, coordinate issue resolution and corrective actions as well as suggest design process improvements to avoid recurrent issues
  • Advice regarding criticality and prioritization of issue resolution in collaboration with stakeholders
  • Ensures the execution of actions to ensure resolution of issues not only in customer master but in other areas (CTC, IT, BU, etc)
  • Collaborates with stakeholders to ensure right staffing and focus is used in order to resolve issues in a timely manner
  • Owns communication to relevant stakeholders regarding issues, activities and corrective plans
  • Manages customer master-driven projects as well as supporting others needing customer master aspect
  • Acts as SME in customer master aspects in business-driven projects, coordinating across other data areas to ensure suitable timely delivery
  • Identifies areas of improvement by leveraging best practices from other areas (other countries, other data areas or external references)
  • Works closely with IT teams to fix issues or request a technical solution in case of a new business requirement


  • Collaborates with key stakeholders in all BU Sales and Finance teams as well as IT
  • Communicates effectively to project teams for customer-related issues
  • Works closely with data governance team (Enterprise Master Data) and provides input to and solutions to the Customer Master data Operational Council as needed;

•    Minimum of 1 year in  Master Data/Customer to Cash environment in a multinational organisation and/or Shared Services environment
•    Experience of creating, managing and analysing records/data through computerized systems,  ideally in multinational organisation and/or Shared Services environment
•    Fluency in English & French language skills
•    Good knowledge of SAP and other enabling technologies; Knowledge of SFDC is a plus 
•    Ability to analyse financial information and provide solutions to issues
•    Good understanding of business processes


Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. And we want a workforce as diverse as our products – with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.

Job Information:
Location: XXXXX

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