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Growing together, winning together

Sr Assistant, CMD Request Team with German language skills SCDMNT

Sofia, Bulgaria Finance Posted on: 02/08/2022 81349
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Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you.



The Shared Services Customer Requests Snr Assistant will be responsible for the processing of all customer master data requests as well as ensuring the efficiency, correctness and reliability of the master data processing across CCEP

The position will be tasked with delivering and if needed driving customer service excellence to the business as well as continuous process improvement to further enhance the customer requests service level and effectiveness expected throughout as well as reduce customer-related issues to the minimum.

S/he will work closely with the external and internal stakeholders to highlight challenges regarding timings and priorities. Normal counter partners will be with BU, particularly with Sales teams and s/he will provide support to Team Lead for communication upstream.
To prioritize effectively, focusing on what adds the most value to changing business needs

Key contributions
Customer Requests Team team development

•    Works with the team lead to build the SSC capabilities so all activities can be delivered in a timely and effective manner
•    Works with each relevant stakeholders in the BUs to build positive, constructive relationships and works in partnership with each to maintain an effective and smooth partnership with SSC
•    Supports the training of colleagues in relevant data areas

Financial Services Delivery

•    Enables the integration of a cost driven way of working
•    Executes high quality services to BUs translated into optimum service to external customers
•    Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
•    Ensures that all customer activities are delivered to requestor within customer deadlines and meets customer expectations
•    Contributes in processing the requests in an on-going base in the most efficient way
•    Executes maintenance process and ensure delays are highlighted and addressed as required
•    Raise escalations for late activities with team lead and if needed with relevant business stakeholders.
•    Follows CCEP policies (e.g. approvals, financial guidelines, etc.) 
•    Is the contact for CoA- and SOX-relevant audits and the compliance with the corresponding requirements for audits of all processes that are department-related


•    Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for customer master data and Shared Services generally
•    Works effectively with the other Customer teams to support quality and escalation activities
•    Works proactively with colleagues across the different SSC towers to ensure an integrated approach to service delivery 
•    Provides support to team members to ensure best performance
•    Works closely with data governance team (Enterprise Master Data) and provides input to and solutions to the Customer Master data Operational Council as needed

Continuous Improvement

•    Provides feedback and support to team lead by executing end-to-end harmonised customer processes across CCEP
•    Resolve issues to improve the quality of execution of daily  processes through collaboration with all departments that are involved in the process inside and outside their immediate area of responsibility considering master data standards and a high quality level
•    Supports technical improvements for the customer maintenance processes as required
•    Identify process improvements to reduce/eliminate customer related issues
•    Improvement of processes and their realization for example with the definition of codifying standards and with field reduction including the guarantee that all measures agreed with the line manager were considered
•    Periodic execution of reviews and adjustments of master data applications with a view to simplify and realize change requests out of other departments


•    University degree 
•    Minimum of 2 years’ experience in a multinational organization and/or Shared Services environment with good business acumen and good excel spreadsheet skills.
•    Minimum of 1 year in  Master Data/Order to Cash environment  in a multinational organisation and/or Shared Services environment
•    Experience of creating, managing and analysing records/data through computerized systems,  ideally in multinational organisation and/or Shared Services environment
•    English & German language skills 
•    Strong focus on providing the highest level of customer service 
•    Excellent communication & interpersonal skills
•    Strong team player
•    Time management, planning and organization

Our employee value proposition:
•    Competitive Rewards & Compensation plan
•    Social Benefits & Corporate discounts
•    Recognition programs
•    Career & Talent progression growth opptunities
•    Excellent Health & Wellbeing conditions
•    Modern and comfortable working environemnt & tools;
•    Hybrid & Flexible working
•    Social activities and events


Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. And we want a workforce as diverse as our products – with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.

Job Information:
Location: XXXXX

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