Sr Assistant, Collections and Disputes - early shift (Sofia/Varna)

Job Purpose

The Collections & Disputes Senior Assistant is part of the newly created Australia / New Zealand team within the Bulgaria based Shared Service Center (SSC) of CCEP. This role will be responsible for maintaining the assigned portfolio of CCEP customers following the outlined Collections & Disputes management strategy within Customer to Cash. The position will be tasked with driving and delivering service excellence to the business with an emphasis on customer service and continuous process improvement.

The Senior Assistant will also support the transition team to ensure the successful migration of all Collections & Disputes in-scope activities to the SSC.

Key Responsibilities

• Independently manages the daily tasks for the assigned portfolio of customers and ensures monitoring of the accounts supported by a detailed financial analysis in order to achieve or exceed targets and metrics;
• Diminishes bad debt risk by increasing the collections for all receivables and assists with order management where needed;
• Immediately engages the management team when identifying any significant account deterioration and/or any critical disputes which might be a potential bad debt account;
• Ensures customer queries raised through the different communication channels are handled in a timely and efficient manner;
• Supports the Monthly and Annual closing activities for timely closure;
• Assists in trainings wherever required, updates process SOPs, keeps an up-to-date version of own portfolio account`s handbook;
• Proactively looks for improvements to the current collections and dispute management process to bring in continuous improvement;
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements;
• As requested, undertakes projects or activities not specifically outlined above.

Key Stakeholders

Internal: SSC Teams, BU Teams, Internal Control

External : CCEP customers, External audit teams, Third Party Collections Agencies, Hauliers

Requirements:

• Previous work experience preferably in a multinational company (Finance and/or Accounting) is considered an advantage.
• Proven experience in developing and implementing solutions with focus on continuous improvement.
• University Degree or equivalent (Business Administration, Economics, Finance or Accounting).
• Fluent written and verbal skills (conversational and business communications) in English.
• Qualification in LEAN Six Sigma is considered an advantage.
• Above average knowledge of Microsoft Package
• ERP experience essential, preferably SAP
• Good knowledge of Sales Force, preferable
• Genesys Telephony Solution experience, preferable
• Robust communication and relationship management skills;
• Strong analytical thinking, technical analysis, and data manipulation skills;
• Insightful, thorough, detail-oriented, with strong organizational skills;
• Taking initiative, accountability & responsibility for own work;
• Effectively manages deadlines/time, able to prioritise;
• Strong focus on providing the highest level of customer service;
• Team player with good networking skills.

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone’s Welcome – Inclusion, Diversity & Equity Culture
• Keep In Touch program – in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being  Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being  Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events