Sr Assistant, Credit Management (Order Referral) - early shift (Sofia/Varna)

Job Purpose

The Senior Assistant, Credit Management is part of the newly created Australia / New Zealand team within the Bulgaria based Shared Service Centre (SSC) of CCEP. This role will be responsible for managing customer credit to facilitate further product orders whilst balancing credit risk. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement. The purpose is to continuously enhance the CTC service level, efficiency and effectiveness.

The Senior Assistant, Credit Management  will also support the transition team to ensure the successful migration of all Credit Risk in-scope activities to the SSC.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc);

• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.);
• Reviews and approves (or escalates) credit limit recommendations;
• Escalates key account, sensitive or complex issues to relevant management level for resolution;
• Supplies advice on Credit Management and Order referral processes where required;
• Provides support to other team members where required;

• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys;
• Ensures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements;
• As requested, undertakes activities not specifically outlined above

Experiencerequired

Previous work experience preferably in a multinational company (Finance and/or Accounting) – min 2 years

Experience preferred

Knowledge and understanding of Credit policy and collection management practices

Qualifications required

• University Degree or equivalent (Business Administration, Economics, Finance, Accounting or Legal).
• Fluent written and verbal skills (conversational and business communications) in English.
• Qualification in LEAN Six Sigma is considered an advantage.

Functional technical skills preferred

• Above average knowledge of Microsoft Package
• ERP experience essential, preferably SAP

Core skills preferred

• Ability to assess a problem and escalate it to the appropriate level;
• Strong analytical thinking, technical analysis, and data manipulation skills; 
• Insightful, thorough, detail-oriented, with strong organizational skills;
• Taking initiative, accountability & responsibility for own work;
• Effectively manages deadlines/time, able to prioritise; 
• Strong focus on providing the highest level of customer service; 
• Team player with good networking skills.

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone’s Welcome – Inclusion, Diversity & Equity Culture
• Keep In Touch program – in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being  Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being  Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events