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Growing together, winning together

Sr Assistant, CTC Cross BU Customer MD

Sofia, Bulgaria Finance Posted on: 02/08/2022 81403
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Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you.

 

 

We are now looking for a Customer Master Data Sr Assistant to join our Customer Master Data (CMD) team. The Shared Services Center (SSC) Customer Master Data Assistant will be responsible for supporting all customer MD related activities (where relevant) for the given BU and supporting the implementation of processes that ensure data accuracy and completeness. Emphasis on customer service and continuous process improvement to further enhance the Data Management service level and effectiveness will be expected throughout.


Key Responsibilities: 

Shared Services Set up
•    Works with each BU to build positive, constructive relationships and works in partnership with each to support an effective and smooth deployment of work into the SSC
•    Supports the successful migration of all in scope activities

Financial Services Delivery

•    Supports the establishment of and adherence to policies regarding master data additions and changes
•    Ensures that all customer master data change forms received have appropriate approvals in accordance with CCEP chart of authority
•    Ensures that relevant systems have accurate customer information 
•    Escalates where forms are received without the correct information or approvals
•    Undertakes customer file uploads, working with the relevant BU stakeholder to resolve any issues (such as insufficient data) arising
•    Communicates new customer details to internal and external customers where appropriate
•    Supplies advice on Customer Master Data to support continuous improvement initiatives and ad hoc projects 
•    Makes productive use of technology tools and systems, including SAP, to ensure effective service delivery and accurate master data management
•    Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.) 
•    Supports the drive to ensure that Data Management processes meet business requirements in an automated and as user-friendly manner 
•    Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements

Relationships

•    Builds strong relationships with key stakeholders to drive understanding and support for Customer Master Data Management, CTC and Shared Services generally
•    Works and liaises closely with all BU Finance teams and other relevant departments
•    Regularly liaises with Sales and Marketing departments to ensure accurate Customer Master Data Management

Continuous Improvement

•    Provides feedback and support to the Customer Data Management Team Lead in driving end-to-end standard Customer Master Data processes across the Coca-Cola EP business
•    Proactively improves the quality of Customer Master Data management through identification and resolution of issues and continuous improvement of Customer Master Data processes


Key Stakeholders 

•    Customer Service (Front office, KAM, Master Data, Centre of Excellence)
•    Commercial Finance
•    Other –, Internal and External Audit, IT, 


Experience preferred 

•    2 years’ experience with business processes ideally Order/Customer to Cash or Data management in a multinational company or
•    2 years of experience of creating, managing and analysing records/data through computerized systems, ideally in multinational organisation and/or Shared Services environment

Qualifications required 

•    Bachelor’s degree in finance, Economics, Mathematics or equivalent 
•    Advance in written and spoken Spanish and English


Functional technical skills required 

•    MS Office Suite Skills, especially Excel (including pivot tables, charts etc.), PowerPoint, Outlook - Advanced
•    ERP experience, preferably SAP – Basic/Intermediate
•    Understanding the sales processes and the route to market / FMCG specifics 
•    Understanding the commercial environment and needs of the business and relevant stakeholders - Intermediate
•    Understanding of financial systems & processes - Basic

Behavioural competencies preferred 

•    Analytical skills 
•    Customer-oriented mindset
•    Can-do attitude 
•    Adaptability and flexibility skills

Our employee value proposition:
•    Competitive Rewards & Compensation plan
•    Social Benefits & Corporate discounts
•    Recognition programs
•    Career & Talent progression growth opptunities
•    Excellent Health & Wellbeing conditions
•    Modern and comfortable working environemnt & tools;
•    Hybrid & Flexible working
•    Social activities and events

 

Coca-Cola Europacific Partners (CCEP) is a major fast-moving consumer goods business and the world’s largest independent Coca-Cola bottler. With a dedicated team of 33,200 people, serving customers in 29 countries, we make, sell and distribute the world’s most loved drinks brands to more than 600 million people, including Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®. And we want a workforce as diverse as our products – with a culture that fosters belonging and inclusivity. One that enables everyone to be themselves, whatever their background or experience. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.

Job Information:
Location: XXXXX

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