Sr Assistant, CTC Iberia Client accounts (with Spanish language skills)

We are now looking for a Client Accounts Sr Assistant to join our Client Account Management (CAM) team. The Shared Services CAM Assistant will be responsible for the processing/validating of customers’ off invoices within the Shared Services CAM team. The position will be tasked with driving and delivering CAM service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CAM service level and effectiveness expected throughout.

Key Responsibilities:

CAM Set up

• Works with the BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of  CAM processes into the SSC
• Supports the transition team (where appropriate) to ensure the successful migration of all CAM payments/agreements activities and wider CAM in-scope activities to Shared Services

Financial Services Delivery

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Ensures payments/CAM agreements procedures are completed efficiently, accurately and in a timely manner
• Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CAM data.
• Ensures that all CAM invoices are routed for appropriate approvals in accordance with the CCEP Chart of Authority.
• Escalates where invoices are received without the correct information or approvals.
• Ensures that all approved  CAM invoices are sent for payment/offset to agreed customer deadlines and meets customer expectations
• Ensures that any supporting documentation are provided to customers as requested
• To understand and answer any queries relating to payments/agreements.
• Ensures all follow up issues on payments/agreements are managed accordingly to the given timelines.
• Ensures that Coca-Cola Europacific Partners (CCEP) policies are adhered to (e.g. approvals, financial guidelines, etc.) 
• Provides feedback to ensure that CAM processes meet business requirements in an automated and as user-friendly manner as possible.
• Provides support to other team members where required 
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• To gather data requested by audit teams during financial and SOX audits 
• To support the documentation of all off invoice activity processes in line with the CoA
•  Provides support and advice on CAM processes where required

Relationships

•    Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for CAM and Shared Services generally
•    Works and liaises closely with BU Finance teams and other departments where required
•    Works proactively with colleagues across the CMA, Order to Cash and Data Management Function to ensure an integrated approach to service delivery

Continuous Improvement

•    Provides feedback and support to CAM TL in driving end-to-end standard CAM processes across the Coca-Cola Europacific Partners business
•    Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement 

Requirements

• 2 years relevant experience in Order to cash/Accounts receivable area in multinational organization and/or Shared Services environment.
• Bachelor degree in Finance, Economics or equivalent.
• Advanced level in written and spoken Spanish and English
• MS Office Suite Skills, especially Excel (including pivot tables, charts etc.), PowerPoint, Outlook - Advanced
• ERP experience, preferably SAP – Basic/Intermediate
• Understanding the sales processes and the route to market / FMCG specifics
• Understanding the commercial environment and needs of the business and relevant stakeholders
• Understanding of financial systems & processes
• Analytical skills
• Attention to detail, ability to challenge and question
• Customer-oriented mindset
• Good communication skills
• Can-do attitude
• Structured and organized
• Adaptability and flexibility skills

Our employee value proposition:
• Competitive Rewards & Compensation plan
• Social Benefits & Corporate discounts
• Recognition programs
• Career & Talent progression growth opportunities
• Excellent Health & Wellbeing conditions
• Modern and comfortable working environment & tools
• Hybrid & Flexible working
• Social activities and events