Sr Assistant STP Escalations Germany

The Shared Services PTP Escalations Senior Associate will be responsible for providing PTP (including Accounts Payable) services to the CCEP Business Units (including Supply Chain) including supporting / resolving queries for internal and external customers relating to the PTP process within the Shared Services Procure to Pay team.

They are responsible for handling escalated issues and queries, participate in problem identification & resolution across the end to end PTP process requiring strong technical knowledge across all PTP systems.

The position will be tasked with driving and delivering PTP service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the PTP service level and effectiveness expected throughout.

Key Contributions:

PTP Set up

• Works with each BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of PTP processes into the SSC.
• Supports the transition team (where appropriate) to ensure the successful migration of all AP and wider PTP in-scope activities to Shared Services.

Financial Services Delivery

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Analyzing and documenting root causes of problems related to Accounts Payable, including Purchase Orders
• Collaboration with other departments and Business Units in order to resolve the issues effectively
• Maintaining good relationship with suppliers and stakeholders
• Liaises with Suppliers and internal customers to handle escalated issues and queries, participate in problem identification and ensure resolution.
  As an example, where the individual is assigned supply chain suppliers/ customers/queries this may include:
  • Effective liaison between the SSC, CG AP team, Plant based operational team, and the central country based Supply Chain Finance (SCF) teams Timely review of all queries relating to the Operations and Warehousing function within SCF – using legacy systems Cincom, Maximo
  • Review, allocate and handle all PTP related queries for the supply chain operations and warehouse teams.
  • Providing effective communication guidance and support in clearing queried invoices from the process chain.
  • Effective follow-up to ensure queries are dealt promptly
  • The allocation of queries to the appropriate site based resources with clear guidance regarding initial review of corrective action to be taken
  • Escalation of issues to the appropriate identified resource per an agreed escalation SLA 
  • Ownership for the aged accrual and open PO SOX compliance tests.
  • Liaises with Internal and External Auditors when required
  • Ensures Accounts Payable period end closing procedures are completed efficiently, accurately and in a timely manner
  • Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
  • Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
  • Updates Vendor dispute records in a timely and accurate manner
  • Ensure proper document flow and timeliness in processing by monitoring and analysis
  • Provide support to stakeholders on escalated queries
  • Ensure accurate and timely payment to suppliers
  • Monitor AP processing team to mitigate risk of inaccurate booking/payments
  • Develop system capabilities to become proficient in the use of core CCEP systems across E2E PTP: SAP, SmartAP, Salesforce and CCeBuy  to be able to interrogate systems to assist in the query resolution process. 

Relationships

• Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for PTP and Shared Services generally
• Works and liaises closely with BPO provider
• Works and liaises closely with Vendor Master Data

Requirements:

•    Minimum of 1 year Accounts Payable experience in a multinational organisation and/or Shared Services environment
•    A basic understanding of wider Procure to Pay area processes
•    Ability to assess a problem and escalate it to the appropriate level
•    Fluency in English and German language
•    ERP experience essential, preferably SAP
•    Strong customer service orientation
•    Strong focus on providing the highest level of customer service 
•    Excellent communication & interpersonal skills
•    Strong team player
•    Time management, planning and organisational skills. 

Our employee value proposition:
•    Competitive Rewards & Compensation plan
•    Social Benefits & Corporate discounts
•    Recognition programs
•    Career & Talent progression growth opportunities
•    Excellent Health & Wellbeing conditions
•    Modern and comfortable working environment & tools
•    Hybrid & Flexible working
•    Social activities and events