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Job Purpose 
Sr. Assistant Disputes and Distributors Accounts will be responsible for resolving queries raised by customers and internal CCEP stakeholders within the Incidence management area of Customer to Cash. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout. The role would ideally suit someone who has confidence in their own ability, has strong analytical skills and has CCEP does, demonstrates passion for growth. This is an exciting opportunity for somebody who wants to be part of a dynamic team and grow in and with the company.

Key Responsibilities 
•    Works with the BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of Incidence management processes into the SSC •    Supports the transition team (where appropriate) to ensure the successful migration of all Incidence management and wider CTC in-scope activities to Shared Services.
•    Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
•    Ensure that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
•    Handles customer queries /Incidence management in a timely, efficient and accurate manner, escalating where necessary
•    Responds to identified customer issues, queries and needs, or where resolution is urgent and important.
•    Resolves queries as appropriate via the Incidence management Team
•    Ensures Incidence management procedures are completed efficiently, accurately and in a timely manner
•    Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.
•    Ensures that any supporting documentation are provided to customers as requested;
•    Builds strong relationships with key stakeholders in the Business Units to drive understanding and support for Incidence management and Shared Services generally
•    Works and liaises closely with BU Finance teams and other departments where required
•    Works proactively with colleagues across the Customer to Cash (CTC) Function to ensure an integrated approach to service delivery;
•    Provides feedback and support to Incidence management Team Lead in driving end-to-end standard Incidence management processes across the Coca-Cola Europacific Partners business
•    Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement; 

Key Stakeholders  (internal functional areas with examples and external)
Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner External: CCEP customers, suppliers

Experience required 
•    Experience in a multinational organization and/or Shared Services environment with a good business acumen •    Ability to assess a problem and escalate it to the appropriate level 
•    Good Excel skills. ERP experience desirable, preferably SAP and/or SAGE
•    Strong customer service orientation    Language Capability & expert level
•    Fluent in English
•    Fluent in Spanish

Education & Qualifications required (max 3)
•    Bachelor’s Degree in finance or similar 

Capability required & Expert level( Capability Framework)
•    Analytical Thinking - Foundational •    Relationship Management - Foundational
•    Collaborative Influencing - Foundational
•    Finance Operations and Accounting - Foundational
•    Process Excellence - Foundational
•    System Literacy – Intermediate