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Job Purpose 

The Shared Services CMA Sr Assistant will be responsible for the processing and issuing of CMA invoices/credit memos/debit memos, managing the accruals and payments processes within the end-2end process within the Shared Services CMA team. The position will be tasked with driving and delivering CMA service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CMA service level and effectiveness expected throughout.

Key Responsibilities 

•    Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)

•    Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys

•    Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.) 

•    To gather data requested by audit teams during financial and SOX audits

•    To ensure all accrual provisions & payments are accurate, fair, reasonable & justifiable

•    To understand and answer any queries relating to the month end forecast and actuals

•    To support the documentation of all off invoice activity processes for accruals and payments 

•    To review and authorize accruals/payments in line with the CoA

•    Ensures that all CMA invoicing / credit memos / debit memos are sent to agreed customer deadlines and meets customer expectations

•    Ensures that quality invoices and supporting documentation are provided to customers

Key Stakeholders 

Internal: BU Finance, CMA, Order to Cash  and Data Management Function

External: N/A

Experience required 

•    Minimum of 2 years’ experience in a multinational organization and/or Shared Services environment with a good business acumen and good excel spreadsheet skills.

•    Ability to assess a problem and escalate it to the appropriate level

•    Strong customer service orientation    

Language Capability & expert level

Fluent in English and at least one of the following languages (Dutch, French)

Education & Qualifications required 

•    A good understanding of wider CMA/Order to Cash/Data Management area processes

•    ERP experience essential, preferably SAP, good Excel skills.

Capability required & Expert level

•    Analytical Thinking - Foundational

•    Relationship Management - Foundational

•    Collaborative Influencing- Foundational

•    Finance Operations and Accounting - Foundational

•    Process Excellence- Foundational

•    System Literacy - Intermediate

Behavioural Capabilities 

•    Knows and grows the business

•    Builds customer value

•    Communicates effectively

•    Embraces and drives change

•    Drives performance, efficiency and effectiveness

•    Grows diverse high-performing teams