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Omni-Contact Business Analyst

Aplicar Lisboa, Portugal Comercial: ventas fuera de la oficina 07/07/2025 103035

Are you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win?

Omni-Contact Business Analyst (Lisboa, office Miraflores)

About the job: 

Contribute to the design and execution of a multi-contact strategy that ensures a seamless and integrated customer experience. Join a dynamic team dedicated to optimizing processes and tools—pushing beyond traditional methods—to achieve smarter bottling and deliver best-in-class execution.

What you’ll do: 

  • Contribute to Omnicontact-related projects and initiatives by aligning local practices with the Central team to ensure all country-specific requirements are addressed.
  • Foster cross-functional collaboration both locally and with central project teams to drive the successful deployment and adoption of tools and initiatives across sales teams.
  • Support the enhancement of tools tailored for field sales teams and other key roles.
  • Deliver actionable insights through data analysis that inform and strengthen new initiatives.
  • Develop reports evaluating the launch performance of app updates, incorporating key performance indicators.
  • Leverage data to support decision-making and continuously improve processes.
  • Assess the long-term impact of deployed projects, anticipating outcomes and proactively addressing potential challenges.

What the role requires: 

  • Bachelor's degree in information technology management, business management, economics or related field; 
  • 0-3 years of experience, preferably in FMCG industry; 
  • Experience working with large datasets and databases;
  • Very good problem-solving skills and attention to detail, with the ability to think critically and creatively to solve business challenges;
  • Collaborate with cross-functional teams to understand business requirements and provide data-driven solutions.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Good communication skills, being able to communicate complex ideas/information, to different stakeholders;  
  • Upper-Intermediate level of English; 
  • Intermediate level of Spanish; 
  • Advanced user of excel and good knowledge of MS Office tools; 
  • Availability to travel both abroad and within country;
  • Experience in Salesforce (preferred).

Why join CCEP:

• Work with world-famous brands in a multinational company, leading international projects to bring innovative and technological solutions for everyone involved within our company;

• We label bottles, not people. Develop your professional skills on a diverse, inclusive and equitable work environment that welcomes everyone aboard;

• Although we have an international business, we're focused on developing the communities we work on, bringing them to new heights;

• We believe in a culture of learning and development for our employees, to better support them on their upcoming challenges;

• Opportunity to develop and grow professionally within an exciting & challenging team environment.

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