Regional Field Service Manager CDO
Aplicar
Northmead, Australia
Industrial
02/12/2025
106093
We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.
We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.
Our well-known portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Powerade, Billsons and Grinders Coffee.
About the Equipment and Service Team…
The EQS Team support a dynamic workshop and field-based team that are responsible for the repair, installation and servicing of CCEP’s equipment for our valued customers.
This includes but is not limited to, Installation, Servicing, QA, Preventative Maintenance and refurbishment of CCEP wide range of equipment.
The role of the EQS team is to support the CCEP Sales teams in driving revenue and growth in the CCEP business by way of maximizing CCEP equipment performance.
About your new role… EQS Field Service Manager CDO – Southern Region!
A core element of CCEP’s growth strategy rests on the upkeep of CCEP’s equipment.
As our new EQS Field Service Manager CDO – Southern Region, you will be responsible for the team that ensures a quality beverage is always delivered to a consumer which is a requirement under the CCEP Australia bottling license and forms part of a Global standard.
Due to your ability to engage, inspire, motivate and energize, you will be at the reason for the continued success of our exceptional Field Service & Workshop team as well as our CCEP contractors to ensure that customer needs for equipment service and installation are met in a timely and professional manner. This includes but is not limited to Glass Door Merchandisers, Air Curtain Coolers, Fountain dispensing equipment, vending machines, frozen beverage equipment and coffee machines.
A typical day would look like, but not be limited to:
- Communicating business plan and KPI objectives, as well as track performance to KPI objectives
- Drive effective application of in field routines
- Train, coach and develop team members (Conduct regular, realistic discussions with employees about their performance and development)
- Demonstrates and model Safe Behaviours
- Actively manage outstanding and aged calls
- Review calls in each area and implement countermeasures to minimize outstanding calls
- Manage rosters to ensure that Technicians are available to service and repair equipment in accordance with the needs of the business.
- Work closely with coordinators to manage QA, PM, QMP and installs schedule planning
- Stocktake planning including field and workshop
A detailed job description is also available on request.
Let’s talk about you!
If you are confident and enjoy inspiring people to be the best that they can be, then this role may be for you! We are looking for an excellent communicator, with exceptional skills in both written and verbally. You also have:
- Proven experience in leading successful teams
- Confident communication abilities with all levels of stakeholders
- Proven ability to problem solve and make quick decisions under time constraints
- Experience dealing with multiple priorities.
- Proven relationship management experience in particular working collaboratively and cross functionally, developing and maintaining relationships with key stakeholders.
- Agile in ways of working and being able to prioritise multiple initiatives / resources.
- Self-motivated, enthusiastic with an ability to be flexible and responsive under pressure.
- Excellent time management and organisational capabilities
- Electrical or Refrigeration Trade qualifications preferred but not essential
What’s in it for you?
- A generous performance related incentive scheme with multiplier
- Employee Share Purchase program
- Attractive leave package including paid parental leave and purchase leave options.
- Free monthly product allowances to share with family and friends (including Coca-Cola, Mount Franklin, Monster, Grinders Coffee and more!).
- Wellbeing and health benefits that include: a fitness passport, free access for you and family to the employee assistance program (and counselling services), and discounts with customers including Microsoft, Lenovo, Hertz, GoGet and Estee Lauder.
Why choose us for your next role?
At CCEP we are committed to creating a great place to work, where people can grow, be happy and be well in a safe, open, diverse and inclusive workplace. We’re investing to make sure our people have the tools and capabilities needed to succeed. And we hope you want to be part of that.
Applications close on Friday 2nd January, 2026
**Please be aware: ** This job posting may close earlier than the advertised date if we receive a strong pool of candidates. We recommend submitting your application as soon as possible
At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. It’s important to us that you have the best recruitment experience possible, therefore, please let us know what support we can put in place for you in terms of any accessibility adjustments throughout the recruitment process.
Coca-Cola Europacific is committed to the health and safety of all employees and to equal employment opportunity for all employees to ensure that our employees have a safe work environment that is also free of discrimination and harassment.
This role will be subject to our standard pre-employment checks, which includes employment references, working rights and/or medical check, background checks, dependent on role.