Job Purpose

The Team Lead CMA (Customer Marketing Agreements) is part of the newly created Australia/New Zealand team within the Bulgaria based Shared Service Centre (SSC) of CCEP. This role is responsible for leading and supporting the CMA team in their operational tasks with ability to prioritize effectively, focusing on what adds the most value to the changing business needs. The person in this role will be required to actively participate in the training of the team and support the resolution of daily challenges, supporting the team manager. The Team Lead CMA will support actively CMA projects and CMA process improvement initiatives within the SSC. The position will be tasked with driving and delivering CMA service excellence to the business with an emphasis on customer service and continuous process improvement. The purpose is to continuously enhance the CMA service level, efficiency and effectiveness. Build strong relationships with the Australia Business Unit (BU), particularly with the retained SSC partners, Commercial team, Finance team, etc. 

The Team Lead CMA will work closely with the Business Unit (BU) to drive an effective and smooth deployment of CMA processes into the SSC.  

Key Responsibilities

• To ensure all accrual provisions & payments are accurate, fair, reasonable, justifiable, and processed on time.
• To ensure all customer agreements are received on time, stored correctly and all necessary approvals as per LCOA obtained.
• To ensure that all CMA invoicing/credit memos/debit memos are sent to agreed customer deadlines and meet customer expectations.
• To review and support preparation of SOX controls, as well as to support the internal and external audits and ensure successful results in each.
• To liaise with OTC to ensure reduction of aged debt and support investigation of aged debt or audit claims, as well as collaborate on timely CMA payments and support in the investigation of customer disputes.
• To review existing processes, in order to propose and drive continuous improvement projects in collaboration with the RPA (Rapid process automation) and OE (Operational excellence) teams.
• To maintain the role of an SME and support actively the team manager in operational matters.
• Manage, develop, as well as support the team members and to prioritize effectively, focusing on what adds the most value to the changing business needs.
• Liaising with Operational Excellence, Rapid Automations, Reporting teams to seek for automations and improvements in ways of working using better technical solutions.

Experiencepreferred

• Previous work experience preferably in a multinational company (Finance and/or Accounting) - at least 3 years.
• Proven experience in developing and implementing solutions with focus on continuous improvement.
• Experience of creating, managing, and analysing records/data through computerized systems

Qualifications required

• University Degree or equivalent (Business Administration, Economics, Finance or Accounting).
• Fluent written and verbal skills (conversational and business communications) in English.
• Qualification in LEAN Six Sigma is considered an advantage.

Functional technical skills required

• Above average knowledge of Microsoft Package
• Advanced Excel skills
• ERP experience essential, preferably SAP
• Power BI and Access Database knowledge are considered an advantage

Behavioural competencies preferred

• Excellent written and verbal communication, strong relationship building skills and confidence with preparing, presenting and influencing stakeholders 
• Strong analytical thinking, technical analysis, and data manipulation skills
• Insightful, thorough, detail-oriented, with strong organizational skills
• Taking initiative, accountability & responsibility for own work
• Effectively manages deadlines/time, ability to prioritize
• Strong focus on providing the highest level of customer service  
• Team player with good networking skills
• Continuous improvement mindset