Job Purpose

The Shared Services STP Escalations Sr Associate will be responsible for providing STP (including Accounts Payable) services to the CCEP Business Units including supporting / resolving queries for internal and external customers relating to the STP process within the Shared Services Procure to Pay team. The position will be tasked with driving and delivering STP service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the STP service level and effectiveness expected throughout

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc)
• Ensures that Coca-Cola European Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Liaises with Suppliers and internal customers to handle escalated issues and queries, participate in problem identification and ensure resolution
• Liaises with Internal and External Auditors when required
• Ensures Accounts Payable period end closing procedures are completed efficiently, accurately and in a timely manner
• Provides feedback to ensure that processes meet business requirements in an automated and as user-friendly manner as possible
• Provides support to other team members where required
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements
• Provide system and process training to new joiners

Experiencerequired

• Minimum of 1 year Accounts Payable experience in a multinational organisation and/or Shared Services environment
• A basic understanding of wider Procure to Pay area processes
• Ability to assess a problem and escalate it to the appropriate level
• ERP experience essential, preferably SAP

Language Capability & expert level

• Essential: English + German

Education & Qualifications required

• University education ( finance or any related)

Capability required & Expert level(Capability Framework)

• Analytical Thinking – Foundational
• Relationship Management – Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting – Foundational
• Process Excellence – Foundational
• System Literacy - Intermediate