Job Purpose:

The Shared Services Customer-to-Cash Intern will support the CTC team. The position will be tasked with delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout.

Key contributions

Financial Services Delivery

• The Customer-to-Cash intern will be assigned on a rotational basis to different sub teams within CTC organisation:  Disputes; Route Settlement; Pricing; Collections: Customer Marketing Agreements; Credit Management; Master Data; Billing or Cash application;
• Responsible for delivering high quality services to customers
• Ensures that Coca-Cola Europacific Partners policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Responds to and handles identified customer issues, queries and needs as per the internal assignment in a timely, efficient and accurate manner.
• Escalates queries as appropriate.
• Provides support to other team members where required
• Interact with customers related to their account receivables/disputes/CMA position.
• Provides feedback to ensure that processes meet business requirements in an automated and as user-friendly manner as possible
• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements

Requirements

• Finance bachelor’s degree (complete or in process)
• Fluent in English (any additional language would be considered as a strong advantage)
• Strong customer service orientation
• Strong focus on providing the highest level of customer service
• Excellent communication & interpersonal skills
• Strong team player
• Time management, planning and organisation

The Program

• The program duration will be until mid November 2024 and would adapt to the company’s ways of working at that point of time;
• Allows flexibility to the interns as they would be able to choose between full and part-time scheme;
• Interns will be assigned to one of the Service Lines presented in Bulgaria (see above) and would have the opportunity to deep dive into the respective area based on 2 or 3 rotations between the teams working for the given service line;
• Provides personal mentoring and support for the whole program duration, as well as multiple networking opportunities.