Job Purpose

The Shared Services Operational Excellence (OE) Manager will be responsible for leading and project managing the continuous transactional process improvement initiatives within the Shared Services Centre (SSC).  Leveraging business transformation concepts such as Six Sigma and LEAN, the OE Manager will assist in the transformation of the Shared Service Centre into a “best in class” organization.  This approach will ensure that transactional processes are streamlined and efficient and that high quality, cost effective services and solutions are delivered by CCEP Shared Services.

Key Responsibilities

• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)

• Assesses finance transaction activities and identifies opportunities to make improvements
• Maximizes transactional process capability through reviewing and carrying out detailed end-to-end process analysis both on “as is” and “to be” processes and leads the transition from the former to the latter
• Documents processes and sets up / runs process workshops for review and approval of improved processes
• Ensures that all process changes are well communicated and oversees/delivers all end user training and support
• Assures that Change Management plans related to all Operational Excellence  initiatives are developed, implemented and well executed

• Ensures all legal, statutory and tax requirements are met when processes are amended
• Ensures that SAP and other relevant systems and technology tools deliver maximum value to the business, as defined by customer needs

• Works to ensure the achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys
• Assures that the appropriate internal control environment and SOX compliance are maintained along with compliance to all legal and regulatory requirements

Experiencerequired

• Strong understanding of accounting standards and principles as well as experience in any of the key accounting areas of Source-to-Pay, Customer-To-Cash or Record-To-Report
• Lean/Six Sigma certified from a respected company or institution with proven transactional Lean/Six sigma experience
• Proven success of project managing process improvement and implementation
• Strong ERP experience essential, preferably SAP

Language Capability & expert level
Essential: English + other CCEP language

Education & Qualifications required

• Degree level education in Business Studies, Finance or Information Systems

Capability required & Expert level (Capability Framework)

• Collaborative Influencing– Intermediate
• Navigating Complexity– Intermediate
• Process Excellence- Advanced
• Project Management- Advanced
• Digital Skills and Automation– Intermediate