BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

We are Coca-Cola Europacific Partners (CCEP)—42,000 people across 31 countries, working together to make, move, and sell some of the world’s most loved beverages. As a leading global consumer goods company, we support 4 million customers and continue to invest in new products and innovation to delight the 600 million people who enjoy our drinks each day.

In Australia, our portfolio includes the Coca-Cola family of products and well-loved brands such as Sprite, Fanta, Monster and Mother Energy, Mount Franklin, Powerade, Billson’s, and Grinders Coffee.

The Opportunity

At the National Service Centre (NSC), our vision is to be a Gold Class Engagement Centre, a place where we are passionate about developing our people, growing capability, and delivering exceptional service to every customer we support.

As one of two Team Leaders within the NSC, you will lead, coach, and inspire a national team of Customer Service Specialists to deliver outstanding customer experiences and operational outcomes. You’ll play a key role in creating a high-performing, solutions-focused culture while supporting your team’s development and engagement.

This is a full-time, permanent opportunity with flexibility to be based from either our North Sydney or Heatherton office. This role is an office-based to support team collaboration, coaching, stakeholder engagement, and operational leadership within the NSC environment.

In this fast-paced role, you’ll work closely with stakeholders across Sales, Supply Chain, and Customer Service to support strategic priorities, improve processes, and drive continuous improvement initiatives.

Key Responsibilities

• Lead, coach, and develop a high-performing team of Customer Service Specialists
• Foster an engaged and collaborative team culture built on accountability and continuous feedback
• Set clear KPIs and performance expectations aligned to business priorities
• Oversee day-to-day team operations to ensure efficient and effective service delivery
• Support customer escalations and assist with inbound volumes during peak periods
• Monitor team performance metrics and provide reporting and insights to stakeholders
• Deliver regular coaching, development, and performance conversations
• Manage administrative responsibilities including rostering and leave management
• Collaborate with key stakeholders to execute customer and channel strategies
• Drive continuous improvement initiatives across systems, processes, and ways of working
• Support change management initiatives and champion adoption within the team

About You

You are an engaging and people-focused leader who thrives in fast-paced operational environments. You enjoy coaching others, building strong stakeholder relationships, and driving high standards of customer service and team performance.

In addition, you will have:

• Experience within a contact centre, customer service, sales, or customer operations environment
• Demonstrated people leadership experience with the ability to coach and develop others
• Strong communication, influencing, and stakeholder management capability
• Excellent organisational and time-management skills with strong attention to detail
• A collaborative mindset with a passion for continuous improvement and customer outcomes
• Strong computer literacy across Microsoft Office Suite including Excel, PowerPoint, Word, and Teams
• Experience using systems such as SAP, Salesforce, Microsoft Dynamics and/or Genesys highly regarded

What We Offer

• Opportunity to lead within a highly visible national function
• Ongoing learning and development opportunities to support your career growth
• Exposure across Sales, Supply Chain, and Customer Operations within a leading FMCG business
• Generous monthly product allowance
• Access to a wide range of corporate discount programs including Fitness Passport, QANTAS Club, Microsoft, Lenovo, Hertz, GoGet and Estee Lauder
• Opportunity to participate in the CCEP Employee Share Purchase Plan

Coca-Cola Europacific Partners is committed to fostering an inclusive, diverse, equitable, and safe workplace that is free from discrimination and harassment. We encourage candidates to let us know if they require any accessibility adjustments at any stage of the process. Your health, safety, and equal opportunity remain central to how we support our people.

At Coca-Cola Europacific Partners, we are committed to investing in your growth and development. We actively support career progression and encourage continuous learning throughout your journey with us. In 2025, 46% of all new opportunities in Asia-Pacific went to current employees. A powerful reminder that when you join us, you’re not just starting a job, you’re stepping into a place where your growth, ambition and potential are truly supported.

This role will be subject to our standard pre-employment checks, which includes employment references, working rights and/or medical checks and background checks, dependent on role.