BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

The CMA Manager is part of the newly created Australia / New Zealand team. The role is supporting the creation and maintenance of Customer Marketing Agreements (CMA) accruals and provisions, as well as ensuring payment on time to our customers

Emphasis on customer service and continuous process improvement to further enhance the CMA service level and effectiveness will be expected throughout.

Further responsibilities of the role are to manage, develop, as well as support the team members and to

prioritize effectively, focusing on what adds the most value to the changing business needs.

The CMA Manager will work closely with the Business Unit (BU) to drive an effective and smooth deployment of pricing processes into the SSC.

The manager will also support the transition team to ensure the successful migration of all pricing activities in-scope for SSC.

• Manage, develop, as well as support the team members and to prioritize effectively, focusing on what adds the most value to the changing business needs.

• Refine and improve the procedures for customer agreements including pricing, governance, and end-to-end customer agreements management.

• Effectively manage the communication across the business to influence behavioral change, proactively sharing real-time insights and demonstrating best practice examples

• Delivers operational excellence by:

• Ensuring all accrual provisions & payments are accurate, fair, reasonable, justifiable, and processed on time.

• Ensuring all customer agreements are received on time, stored correctly and all necessary approvals as per LCOA obtained.

• Ensuring that all CMA invoicing / credit memos / debit memos are sent to agreed customer deadlines and meet customer expectations.

• Reviewing and support preparation of SOX controls, as well as managing the internal and external audits and ensuring successful results in each.

• Ensuring reconciliation for payments and accruals in the system and ensuring the preparation of balance sheet reconciliations for relevant and expense accounts.

• Liaising with Collections and Credit to ensure reduction of aged debt and support investigation of aged debt or audit claims, as well as collaborate on timely CMA payments and support in the investigation of customer disputes.

Internal:

• SSC team: Service Lines, Operational Excellence, Continuous Improvement, Reporting, Internal Controls

• BU teams: Finance, Commercial, Customer service

External:

• External audit teams

• Customers

• Previous work experience preferably in a multinational company (Finance and/or Accounting) - at least 3 years.

• Proven experience in developing and implementing solutions with focus on continuous improvement.

• University Degree or equivalent (Business Administration, Economics, Finance or Accounting).

• Fluent written and verbal skills (conversational and business communications) in English.

• Qualification in LEAN Six Sigma is considered an advantage.

• Above average knowledge of Microsoft Package

• ERP experience essential, preferably SAP

• Power BI knowledge is considered an advantage

• Good written and verbal communication, strong relationship building skills and confidence with preparing, presenting, and influencing stakeholders

• Analytical thinking, technical analysis, and data manipulation skills

• Insightful, thorough, detail-oriented, with strong organizational skills

• Taking initiative, accountability & responsibility for own work

• Effectively manages deadlines/time, ability to prioritize

• Strong focus on providing the highest level of customer service

• Team player with good networking skills

• Language capability: English (C1)

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 39,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 4 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.