BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

Job Purpose 
The Prof. Disputes CTC Germany will be responsible for providing guidance and support for all disputes related processes, escalations and projects with focus on keeping all KPIs and metrics tracked in the Disputes & Pricing team.

Key Responsibilities 
•    Operates as a Subject matter expert in CTC related processes

•    Develops and recommends action plans to ensure that projects carried out are achieved or exceeded
•    Acts as a single point of contact in escalations
•    Provides operational support and expertise when needed

•    Ensures that deadlines are met and targets are achieved

•    Responsible for building training materials and organizing/delivering trainings related to all Disputes & Pricing related processes

•    Performs any other ad hoc/additional duties where required by the CTC management

•    Supports, organizes and leads, if required, the knowledge transfer process between CTC teams and stakeholders

•    Works to ensure continuous process improvement, such as process automatization and optimization

•    Creates, builds and maintains reports within the CTC organization

•    Provides coaching sessions to CTC teams to enable each member to maximize their process knowledge and finance analytical skills

Key Stakeholders
Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner 
External: CCEP customers, suppliers

Experience required 
•    3 years Order to Cash experience (with a minimum of 1,5 years in Disputes) in a multinational organization and/or Shared Services environment
•    A good understanding of wider Customer to Cash area processes
•    Ability to address complex issues proactively and solve them independently
•    Strong technical knowledge at advanced level – SAP, MS Office etc.

Language Capability & expert level

•    Fluent in English and German

Education & Qualifications required 
•    Bachelor’s Degree in finance or similar 

Capability required & Expert level
•    Relationship Management - Foundational
•    Collaborative Influencing - Foundational
•    Finance Operations and Accounting - Foundational
•    Process Excellence - Foundational
•    System Literacy – Intermediate

Behavioural Capabilities 
•    Excellent communication & interpersonal skills

•    Time management, planning and organization

•    Drives performance, efficiency and effectiveness

•    Strong focus on providing the highest level of customer service