BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

Job Purpose

The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout

The role would ideally suit someone who has confidence in their own ability, has strong analytical skills and has CCEP does, demonstrates passion for growth.

This is an exciting opportunity for somebody who wants to be part of a dynamic team and grow in and with the company

Key Responsibilities

• Works with the BU to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of Accounts receivable processes into the SSC
• Supports the transition team (where appropriate) to ensure the successful migration of all Accounts receivable and wider CTC in-scope activities to Shared Services.
• Handles customer queries /Accounts receivable in a timely, efficient and accurate manner, escalating where necessary
• Responds to identified customer issues, queries and needs, or where resolution is urgent and important.
• Resolves queries as appropriate via the Accounts receivable Management Team
• Ensures Accounts receivable procedures are completed efficiently, accurately and in a timely manner
• Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.
• Ensures that any supporting documentation are provided to customers as requested
• Provides feedback and support to Accounts receivable Manager in driving end-to-end standard Accounts receivable processes across the Coca-Cola European Partners business
• Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement

Experience required

•    Minimum of 2 years Cash Application/Accounts Receivable experience in a multinational organization and/or Shared Services environment
•    A good understanding of wider Customer to Cash area processes
•    Ability to assess a problem and escalate it to the appropriate level
•    ERP experience essential, preferably SAP
•    Strong customer service orientation
•    Excellent Excel skills

Language Capability & expert level
English & Spanish -Intermediary writing and spoken level

Education & Qualifications required

• Bachelor level education
• Good Excel skills. ERP experience desirable, preferably SAP and/or SAGE

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing- Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence- Foundational
• System Literacy - Intermediate