BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

Neverfail Spring Water is a great Australian success story and is a part of the Coca-Cola Europacific Partners group servicing approximately 70,000+ customers. The business was created in 1987 by a Sydney based entrepreneur called Harry Hilliam and his family.  They lived on the Hawkesbury River and had a natural spring water source on his property called Neverfail as it “never failed to produce water, no matter how dry it got".
Fast forward to today and Neverfail is Australia’s #1 spring water cooler business; it’s an untapped gem from both a profitability and sustainability perspective and has significant possibilities to expand in the future.
Neverfail continues to lead the market in looking towards the future; this includes capital investment in systems and processes, simplifying and modernising our e-commerce platform for a better customer experience and becoming efficient and agile in the way that we service and deliver to our customers.

ABOUT YOUR NEW ROLE

The Logistics Manager – Neverfail is responsible for leading a team of Delivery Drivers that will achieve sales and executional metrics across a geographic territory.  This will be achieved by ensuring our Delivery Drivers safely transport our product, provide great service by executing the Neverfail Planned Call, and increase sales by delivering against growth plans and building great rapport with our customers. 

You will train, coach and develop your team to identify and activate initiatives that consistently provide a reliable and trustworthy delivery service, whilst also capitalising on growth opportunities for Neverfail that see our customers never run out of water. 
As well as working closely with your immediate team, you will also collaborate with internal stakeholders such as Sales, Production, Finance and the National Sales Centre, to ensure we fulfil our customer commitment. 

Your passion for a zero-tolerance safety culture, sales growth, customer focus and the ability to work within a fast paced and dynamic environment will make you successful in this role. 


WHAT YOU WILL BE DOING 

•    Communicate the Neverfail Business Plan and track performance to KPI objectives, financial targets and DIFOT
•    Lead performance planning, recruitment, talent identification and succession planning within your team
•    Train, coach and develop team members, by conducting regular, realistic discussions with employees and contractors about their performance and development
•    Provide a safe environment for all employees, contractors, and visitors by ensuring compliance with our workplace health and safety, chain of responsibility and contractor management policies and procedures
•    Applying best in class planning and strategy to organise all aspects of contractor management and customer service excellence
•    Contributes to the territory plan by demonstrating knowledge of our customer’s needs, objectives as well as opportunities with our top customers
•    Use customer feedback to adapt responses to customer needs and expectations, aligning plans, overcoming objections, and continually improving the customer experience
•    Identify and leverage programs to meet and exceed volume and sales execution targets
•    Negotiating contracts for delivery partners (3PL, contractors and distributors)
•    Drive positive impact with stakeholders and brings an everyday ‘Growth Mindset’

The role is office/trade based

LETS TALK ABOUT YOU!

We are looking for a confident, energetic and personable Logistics Manager to join our VIC Logistics Team! To be successful you will have:

•    Previous experience managing relationships and building partnerships with key stakeholders and all levels
•    Demonstrated experience in negotiation, problem solving and identifying next steps and controls
•    Strong accountability to drive and achieve results
•    Effective time management and personal management skills as well as working towards required timelines under limited supervision
•    The ability to coach, mentor and develop others to reach their full potential
•    A strategic and decisive mindset with the ability to set actional goals
•    Strong perseverance and resilience
•    Truck Licence or Forklift Licence (or willingness to get one)