BEING YOU IS ALL IT TAKES.
MAKE MAGIC HAPPEN.

Job Purpose 

The Sr. Assistant will be responsible for the end-to-end contracts management process including creation of the contract, its approval and pay out, modifications and follow up until its completion as well as handling any contracts related queries raised by customers and internal CCEP stakeholders within the CCEP organization.
The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout. The role would ideally suit someone who has confidence in their own ability, has strong analytical skills and has CCEP does, demonstrates passion for growth. 

Key Responsibilities 

•    Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)

•    Ensure that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)

•    Handles customer queries/ Contracts Management in a timely, efficient and accurate manner, escalating where necessary

•    Responds to identified customer issues, queries and needs, or where resolution is urgent and important.

•    Resolves queries as appropriate via the Contracts Management Team

•    Ensures Contracts Management procedures are completed efficiently, accurately and in a timely manner

•    Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.

•    Ensures that any supporting documentation are provided to customers as requested

•    Ensures all follow up issues on Contracts Management are managed accordingly to the given timelines.

•    Provides support to other team members where required

Key Stakeholders

Internal: BU Finance teams; CTC; SSC

External: N/A

Experience required 

•    Experience in a multinational organization and/ or Shared Services environment with good business acumen.

•    Ability to assess a problem and escalate it to the appropriate level

•    Strong customer service orientation

•    Good Excel skills. ERP experience desirable, preferably SAP    

Language Capability & expert level

Fluent in Spanish and English 

Capability required & Expert level

•    Analytical Thinking - Foundational

•    Relationship Management - Foundational

•    Collaborative Influencing - Foundational

•    Finance Operations and Accounting - Foundational

•    Process Excellence – Foundational

•    System Literacy – Intermediate

Education & Qualifications required 

•    Bachelor level education

Behavioural Capabilities 

•    Excellent communication & interpersonal skills

•    Strong focus on providing the highest level of customer service 

•    Drives performance, efficiency and effectiveness

•    Time management, planning and organization