Job Purpose

• People & Culture data is fit for its intended internal and external uses in operations, identity management, decision-making and planning as measured by data completeness, uniqueness, timeliness, validity, accuracy, and consistency
• People & Culture data management results in optimal efficiency and effectiveness of reporting insights and end-user data mining

Key Responsibilities

• Efficiently manage the ticket queue, ensuring timely resolution while adhering to established standards
• Create and adjust standard self-service reports within the SuccessFactors system
• Integrate and cleanse data from multiple sources, including SuccessFactors, SAP HR, ADP, Kronos, Service Now, and E-days, ensuring alignment with quality standards
• Provide support for both ad-hoc and recurring initiatives, including the Compensation cycle, Internal and External Audits, Engagement survey reporting or other external reports
• Utilize advanced tools such as Alteryx, Power BI, and VBA to streamline data analysis, generate complex offline reports, and extract actionable insights within specified deadlines
• Perform extensive testing of dashboards and thoroughly evaluate their performance, providing comprehensive feedback on potential fixes, improvements, and any deviations from expected results
• Contribute to the development and maintenance of a knowledge base, documenting common issues and solutions to facilitate efficient ticket resolution
• Supports WFI Insights, Data visualization, Workforce data and Controlling teams in their daily endeavors and needs

Experiencerequired

• Around 6 months experience in a role with similar requirements and competencies

Experience preferred

• Around 1 year experience in a role with similar requirements and competencies

Functional technical skills preferred

Strong knowledge of:

• Reporting from SuccessFactors System
• Reporting from SAP Payroll Systems
• Data management using Excel & Alteryx
• Data warehousing and database maintenance
• Data privacy/ GDPR key concepts

Core skills preferred

• Strong communication skills, written and verbal
• Drives alignment with peers and management
• Approachable and builds relationships of trust
• Collaborates with team
• Self-disciplined
• Strong organisation and prioritization skills
• Strong attention to detail, and can remain focused
• Strong numerical and analytical skills

Language capability

Fluency in English language (both written and verbal)