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Job Purpose 
The Shared Services Centre (SSC) CTC Control and Posting Sr. Assistant will be responsible for resolving queries raised by customers and internal CCEP stakeholders within the Control and Posting area of Customer to Cash. 
The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service and continuous process improvement to further enhance the CTC service level and effectiveness expected throughout. 

Key Responsibilities 

•    Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)

•    Ensure that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.) 

•    Handles customer queries /Control and Posting in a timely, efficient and accurate manner, escalating where necessary

•    Responds to identified customer issues, queries and needs, or where resolution is urgent and important. 

•    Resolves queries as appropriate via the Control and Posting Management Team

•    Ensures Control and Posting procedures are completed efficiently, accurately and in a timely manner

•    Makes productive use of technology tools and systems including SAP to ensure effective service delivery and accurate CTC data.

•    Ensures that any supporting documentation are provided to customers as requested

•    Ensures all follow up issues on Control and Posting are managed accordingly to the given timelines.

•    Provides support to other team members where required 

Key Stakeholders
Internal: CTC, BU Finance teams and other departments where required
External: N/A

Experience required 

•    Experience in a multinational organization and/or Shared Services environment with a good business acumen.

•    Ability to assess a problem and escalate it to the appropriate level

•    Ability to think logical

•    Good Excel skills. ERP experience desirable, preferably SAP and/or SAGE

•    Strong customer service orientation

Language Capability & expert level

English : Essential + other CCEP language

Education & Qualifications required

•    Bachelor level education

Capability required & Expert level

•    Analytical Thinking - Foundational

•    Relationship Management - Foundational

•    Collaborative Influencing - Foundational

•    Finance Operations and Accounting - Foundational

•    Process Excellence – Foundational

•    System Literacy – Intermediate

Behavioural Capabilities

•    Strong focus on providing the highest level of customer service 

•    Excellent communication & interpersonal skills

•    Strong team player

•    Time management, planning and organization